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<div id="bloop_customfont" style="font-family:Helvetica,Arial;font-size:13px; color: rgba(0,0,0,1.0); margin: 0px; line-height: auto;">
Hi Jon-</div>
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<div id="bloop_customfont" style="font-family:Helvetica,Arial;font-size:13px; color: rgba(0,0,0,1.0); margin: 0px; line-height: auto;">
I was seeing those this afternoon after a user said that is what he is getting. There are some real data transfer problems. Matt and Nirav are working on it. We ran some tests this afternoon and transfer was very, very slow with irods. Hopefully this problem
can be traced soon.</div>
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<div id="bloop_customfont" style="font-family:Helvetica,Arial;font-size:13px; color: rgba(0,0,0,1.0); margin: 0px; line-height: auto;">
Roger</div>
<br>
<div id="bloop_sign_1457673623678813952" class="bloop_sign">
<div style="font-family:helvetica,arial;font-size:13px">-- <br>
<div>Roger A Barthelson, PhD</div>
<div>CyVerse</div>
<div>BIO5/University of Arizona</div>
<div><a href="mailto:rogerab@email.arizona.edu">rogerab@email.arizona.edu</a></div>
<div><a href="tel://520-977-5249">520-977-5249</a></div>
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Sent with Airmail</div>
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<p class="airmail_on">On March 10, 2016 at 10:19:58 PM, Duvick, Jonathan P [GDCBS] (<a href="mailto:jduvick@iastate.edu">jduvick@iastate.edu</a>) wrote:</p>
<blockquote type="cite" class="clean_bq"><span>
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<div>Hi, still getting consistent errors, but now the webhook returns "FAILED unable to stage inputs for job after 3 attempts".</div>
<div>Example: <br>
<h3 style="margin: 0px; padding: 0px;"><span style="font-size: 16px; background-color: rgba(255, 255, 255, 0);">3645922279708814875<span style="margin: 0px; padding: 0px;">-242ac1110-0001-007</span></span></h3>
<div><span style="font-size: 16px; background-color: rgba(255, 255, 255, 0);"><span style="margin: 0px; padding: 0px;">Thanks,</span></span></div>
<div><span style="font-size: 16px; background-color: rgba(255, 255, 255, 0);"><span style="margin: 0px; padding: 0px;">Jon</span></span></div>
<div>Sent from my iPad</div>
</div>
<div><br>
On Mar 10, 2016, at 4:29 PM, John Fonner <<a href="mailto:jfonner@tacc.utexas.edu">jfonner@tacc.utexas.edu</a>> wrote:<br>
<br>
</div>
<blockquote type="cite">
<div><span>Hi Cornel and Jon,</span><br>
<br>
<span>I suspect both of these errors were transient. Are you still getting them?</span><br>
<br>
<span>I don't know what might have caused the "do not have permission" error, but i am able to pull down the file you referenced. Jon, I've seen this error before when Agave can't reach the Datastore. Let us know if you keep seeing this. There was a window
a couple of weeks ago where there was some lag in the connection between Agave and the Datastore that was enough to cause some timeouts. In response, I believe they updated things to be more tolerant of latency. So if it's an ongoing issue, we definitely
want to know.</span><br>
<br>
<span>Thanks,</span><br>
<span>John</span><br>
<br>
<span>________________________________________</span><br>
<span>From: api-dev <<a href="mailto:api-dev-bounces@maillist.cyverse.org">api-dev-bounces@maillist.cyverse.org</a>> on behalf of Duvick, Jonathan P [GDCBS] <<a href="mailto:jduvick@iastate.edu">jduvick@iastate.edu</a>></span><br>
<span>Sent: Thursday, March 10, 2016 11:32 AM</span><br>
<span>To: John Fonner</span><br>
<span>Cc: Volker Brendel; Discussion of CyVerse API development</span><br>
<span>Subject: Re: [api-dev] error accessing shared files</span><br>
<br>
<span>Similarly for me, job submissions and API calls are returning various errors, including:</span><br>
<br>
<span>{"status":"error","message":"Unable to locate application assets on remote system. Remote server responded with: Failed to authenticate to remote server.","version":"2.1.6-re4c012a"}</span><br>
<br>
<span>and on a job that submitted successfully:</span><br>
<br>
<span>"Attempt 3 failed to stage job inputs. Failed to transfer input /jduvick/xgdbvm/tmp/GDB014_hpcs/SCFDIR/GDB014gdna.fa "</span><br>
<br>
<span> (although this file exists)</span><br>
<br>
<span>-Jon Duvick</span><br>
<span>________________________________________</span><br>
<span>From: api-dev <<a href="mailto:api-dev-bounces@maillist.cyverse.org">api-dev-bounces@maillist.cyverse.org</a>> on behalf of Ghiban, Cornel <<a href="mailto:ghiban@cshl.edu">ghiban@cshl.edu</a>></span><br>
<span>Sent: Thursday, March 10, 2016 9:20 AM</span><br>
<span>To: Duvick, Jonathan P [GDCBS]</span><br>
<span>Cc: Discussion of CyVerse API development</span><br>
<span>Subject: [api-dev] error accessing shared files</span><br>
<br>
<span>Hi,</span><br>
<br>
<span>I'm seeing errors like these and not sure this is an Agave or iRODS</span><br>
<span>(multiple tries still give the same errors):</span><br>
<br>
<span>{"status":"error","message":"You do not have permission to access this</span><br>
<span>the input file or directory at</span><br>
<span>/shared/iplant_DNA_subway/genomes/zea_mays/annotation.gtf","version":"2</span><br>
<span>.1.6-re4c012a"}</span><br>
<br>
<span>{"status":"error","message":"You do not have permission to access this</span><br>
<span>the input file or directory at</span><br>
<span>/shared/iplant_DNA_subway/genomes/homo_sapiens/annotation.gtf","version</span><br>
<span>":"2.1.6-re4c012a"}</span><br>
<br>
<span>{"status":"error","message":"You do not have permission to access this</span><br>
<span>the input file or directory at</span><br>
<span>/shared/iplant_DNA_subway/genomes/caenorhabditis_elegans/annotation.gtf</span><br>
<span>","version":"2.1.6-re4c012a"}</span><br>
<br>
<span>{"status":"error","message":"You do not have permission to access this</span><br>
<span>the input file or directory at</span><br>
<span>/shared/iplant_DNA_subway/genomes/brassica_rapaFPsc/annotation.gff3","v</span><br>
<span>ersion":"2.1.6-re4c012a"}</span><br>
<br>
<span>{"status":"error","message":"You do not have permission to access this</span><br>
<span>the input file or directory at</span><br>
<span>/shared/iplant_DNA_subway/genomes/rattus_norvegicus/annotation.gtf","ve</span><br>
<span>rsion":"2.1.6-re4c012a"}</span><br>
<br>
<span>These files are public in the /shared/ folder.</span><br>
<br>
<br>
<span>Thanks,</span><br>
<span>Cornel</span><br>
<br>
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